Dock Scheduling

SUPERVALU provides a web-based Dock Scheduling application through SVHARBOR that gives suppliers and carriers even greater control of delivery appointments at SUPERVALU Distribution Centers.

This internally developed Dock Scheduling application provides 'self-scheduling' capabilities for suppliers and carriers alike through the Internet. The user-friendly application automates and streamlines the delivery appointment process, thus eliminating delays and saving valuable time while arranging for a dock appointment.

In addition, when access to the Web is not available, it provides an alternate self-scheduling function using an automated phone system. This application streamlines scheduling and saves time and labor for everyone involved in the process.

Features

Carrier Self-Scheduling capability on one (1) screen with no phone calls
If Internet access is not available, a carrier or supplier can self schedule using the automated phone system
Use the Internet and/or telephone system to schedule and confirm appointments
Reduces carrier wait-time and minimizes demurrage
Eliminates dock congestion
Real-time visibility and communication
Provides forward visibility of all Purchase Orders
Allows for more effective and efficient planning of equipment and personnel
Provides visibility to dock utilization and scheduling performance
Corporate-wide visibility
Automatic exception monitoring for late or unscheduled loads
24-hour per day access to the scheduling system, 7 days per week
Access the application from anywhere that you have an Internet connection or telephone

Delivery Appointment Options

For many suppliers and/or carriers, the system can automatically transmit a delivery appointment date and time as part of the EDI transaction when the purchase order (PO) is sent to the supplier.
Otherwise, authorized suppliers and carriers on SUPERVALU's SVHarbor web portal can schedule, reschedule, and confirm appointments through the Internet via SVHarbor
Alternately, you can schedule, reschedule, or confirm the Delivery Appointment through an automated telephone system by dialing (952) 828-4206