Frequently Asked Questions

 

Who can use SVHarbor.com?

What does SVHarbor cost?

How do I manage the users at my organization?

How do I learn how to use the applications?

What applications are available on SVHarbor?

Who do I call if I have a question regarding a specific application within SVHarbor?

Who do I contact if I have a question about getting access to SVHarbor?

I am the Administrator for my company and I need to give someone else access to SVHarbor. What do I do?

I am the Administrator and I have a user who needs a password reset. How do I do this?

How do I change the SVHarbor Administrator for my company?

How do I know who my company's SVHarbor Administrator is?

How can I see what brokers have access to my account?

What if a broker has unauthorized access to my vendor number?

 

 

Who can use SVHarbor.com?

Manufacturers and broker organizations and their employees who need to access information may use SVHarbor.com.

 

What does SVHarbor cost?

The SVHarbor subscription fee is based on your yearly sales with SUPERVALU & Albertsons.

 

How do I manage the users at my organization?

Manufacturers and/or Brokers choose one Administrator. It is the Administrator's job to grant access to SVHarbor and to grant individual applications within SVHarbor to others in their company.

 

How do I learn how to use the applications?

Each application within SVHarbor has a help section that walks you though each application. Training is also available at www.supervaluuniversity.com. To find a list of upcoming classes, click on the "Training" link on the home page. Under the "Training" menu, select "Trading Partners" and then "SUPERVALU-Specific Courses". Both hands-on and web-based classes are offered on a wide variety of topics.

 

What applications are available on SVHarbor?

There are currently eight applications available on SVHarbor - eCategory Management, eMerchandising, ePromotions, ePOF, ePASS, eIMS, Dock Scheduling, and POG Publisher - Plan-O-Gram Publishing.

 

Who do I call if I have a question regarding a specific application within SVHarbor?

For help with technical questions on specific applications, please call Central Support at (888) 767-4227.

 

Who do I contact if I have a question about getting access to SVHarbor?

To request access to SVHarbor, complete the SVHarbor Access Request Form. Send the completed form to svhsuppliersecurity@supervalu.com.

 

I am the Administrator for my company and I need to give someone else access to SVHarbor. What do I do?

Within the Supplier User Admin application, there is a reference guide posted under the "Help" menu at the top of the screen. The reference guide walks you through the process of setting up new users and granting them access to applications.

 

I am the Administrator and I have a user who needs a password reset. How do I do this?

In the Supplier User Admin application, select the user from the list of users on your company's account. The user's details will be displayed. On the left side of the screen, select the "Reset Password" option in the "User Admin" section of the menu. To change the user's password, click the "Yes" button in the upper right-hand corner of the screen. A new password will be generated.

 

How do I change the SVHarbor Administrator for my company?

Please contact svhsuppliersecurity@supervalu.com to make this change. Be sure to indicate in the e-mail that you are requesting an Administrator change for your company.

 

How do I know who my company's SVHarbor Administrator is?

Send an e-mail to svhsuppliersecurity@supervalu.com and ask who the SVHarbor Administrator is for your company. For clarity, please include your 7-digit SUPERVALU accounts payable vendor number in your e-mail.

 

How can I see what brokers have access to my account?

This function is only available to your company's SVHarbor Administrator. Within the Supplier User Admin application, the Administrator should select their own ID. In the "Reports" section of the menu, select the "Vendor Reports" option. Check the box next to the "Broker Access Report" and hit the "Create" button in the upper right-hand corner of the screen. You will get a message indicating that your report has been successfully submitted. To view the report, select the "Download Listing" option from the "Download Reports" section of the menu. When the "Status" column says "Completed", your report is ready. Click on the report name to open or save your report.

 

What if a broker has unauthorized access to my vendor number?

Send an e-mail to svhsuppliersecurity@supervalu.com requesting that the access be removed. It is the responsibility of your company's SVHarbor Administrator's to manage which brokers have access to your account through the reporting capabilities within the Supplier User Admin application.

 

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